FREQUENTLY ASKED QUESTIONS
Urology Specialists of Ohio
Thank you for choosing the Urology Specialists of Ohio. Your care and well-being are our primary concerns, and we want your stay
to be as comfortable as possible. Please call us if you have any questions at (937) 342-9260
FREQUENTLY ASKED QUESTIONS
Where is your practice located?
See our Locations and Directions page.
What are your office hours?
Urology Specialists of Ohio is open from 8:00am – 4:30pm Monday – Friday and is closed Saturday and Sunday. We have extended hours during high volume season which is June through October.
What if I have an emergency: can I be seen today?
Same day or next day appointments are available for emergencies, and at Urology Specialists of Ohio, we have a policy to get ALL new patients in within a week. For after-hour emergencies or weekend emergencies, call the main Urology Specialists of Ohio line and you will be directed to our on-call physician. You may be required to leave a message, but the physician will make sure your emergency is handled quickly and appropriately. Please go straight to the emergency room if you are unable to wait for the physician to return your call. One of our physicians will either meet you at the emergency room or contact the emergency room physician.
Do you accept my insurance?
We participate with most major insurance companies including Anthem, UHC, Medical Mutual, and Aetna. We are also providers for Medicare, most Medicare advantage plans, and Ohio Medicaid. However, we do not participate with all insurance companies. If you are unsure of our participation with your insurance company, please contact them to verify our participation.
As a courtesy and convenience to you, we will file claims for all our patients.
What payment options are available?
Urology Specialists of Ohio accepts the following methods of payment:
All major credit cards: Visa, MasterCard, Discover, and American Express
You can also can pay online through the patient portal. They will need to call the office the first time to get an access code to their personal patient record prior to their first payment online.
If I cannot afford to pay the full balance, does your office offer payment plans?
Yes! Patient balances are due in full by the date on your first statement. However, if you are unable to pay your full balance, please contact our business office to set up payment arrangements.
Why did I get a statement when I thought my insurance was going to cover everything?
We will send you an EOB (Explanation of Benefits) explaining:
- What the insurance will cover
- Insurance adjustments
- Services that are not covered by insurance
- Unmet patient deductibles
Please contact the Urology Specialists of Ohio billing department if you have any questions concerning your statement at 937-342-9260.
Why do I owe more than my co-pay?
In addition to your co-pay, you may be required to meet a deductible before your insurance pays towards the balance. Many insurance companies require us to bill a certain percentage of the total bill to you, for example 20% or 30%. Please contact your insurance company if you have a question about your percentage of the bill that will be paid by the insurance company. Also, some of our services may not be covered by your insurance program.
How long does it take to get my medical records?
Usually we can release your medical records within 7-10 days after receiving your release form.
Does Urology Specialists of Ohio charge for my medical records?
We charge a fee of $20.00 for the copying of your medical records.
What information do I need to bring to my first office visit?
Please see our “New Patient Guide” for information about what to bring to your first visit.
Is it true that today's surgery for Urinary Incontinence is simpler and less painful than years ago?
Yes! With today’s increased technology, knowledge, and Robotic progress, most of Urology Specialists of Ohio’s surgery for urinary incontinence can be done through minimal (key hole) incisions. Most of our procedures are performed in a day surgery environment, resulting in shorter recovery time and faster return to normal activities.
There are MANY non-invasive procedure. These can be done in the office without surgical intervention, but if surgery is required Dr. AJ is one of the very few surgeons that does incontenince surgery via the robot.
So you have the latest da Vinci equipment. Who cares?
Through the use of the da Vinci system, surgeons are now able to offer you a minimally invasive option for complex surgical procedures.
The da Vinci Surgical System extends the surgeon’s capabilities to provide these significant benefits:
Enhanced 3D view of the operating area
Greater surgical precision
Increased range of motion
How can Robotics Technology help me?
By enhancing surgical capabilities, da Vinci Surgery offers several potential benefits, including:
Speedier return to normal activities
Less risk of wound infection
Less blood loss
Thank you for choosing our group of doctors and staff for your Urology needs. In order for us to better serve you, below is a checklist of things to know and bring to your first appointment. If you do not have the paperwork filled out prior to your appointment, please arrive 15 minutes early to complete in the office. If you do not have the paperwork filled out prior to your appointment time then your appointment will be rescheduled to another date.
Urology Specialists of Ohio has been a committed part of the Springfield community for more that 10 years, and now serves Springfield, Beavercreek, London, Xenia, and Urbana striving to improve the medical community, with excellence in all areas of urology.
Our goals are to provide state of the art medical treatment for patients with genitourinary problems. We provide this in the most compassionate and cost effective way possible. We take pride in providing excellent care with attention to detail and respect in a friendly atmosphere.
Come and visit
We look forward to your visit. be assured that your great health is our focused passion. click below to see our 5 locations.
1164 E. Home Road
Springfield, Ohio 45503